Our EV chargers are designed, engineered and manufactured in Germany and you can have total peace of mind knowing that your AC chargers are covered with our 3 year manufacturer warranty.


Our AC chargers come with a 3 year manufacturer warranty as standard, so you know you’re covered. This covers all parts and labour for the first 12 months, and parts only for months 13-36.


t: 01235 602199

Opening Hours – 8.30am to 4.30pm

Monday to Friday

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e: support.uk@compleo-cs.com

Opening Hours – 8.30am to 4.30pm

Monday to Friday


Extended Warranty


When your manufacturer warranty expires, you will want to protect your business and give yourself peace of mind with our Compleo eCARE and eCARE+ Extended Warranty packages. You can add an Extended Warranty from the people who manufactured your EV chargers, the people who know them best.

Benefits of Compleo eCARE+

Hand Werkzeug (1)
  • 24 months unlimited warranty
  • 24 months customer support
  • Compleo genuine parts
  • Carefully selected maintenance partners
  • Reduced call-out rate
Dashboard Übersicht Strom (1)
  • Generate usage reports
  • Latest software updates
Personen (1)
  • Prioritize service & demo vehicles
  • Charge staff & visitors for charging

Extended warranty summary and benefits:

Leaving your EV chargers without a warranty means leaving your business unprotected. Compleo can offer you two packages to help keep your business fully charged.

Contact us now to extend your warranty hello.uk@compleo-cs.com

 No warrantyCompleo eCARECompleo eCARE+
Duration 2 years (24 months)2 years (24 months)
Cost £159 per AC charger£219 per AC charger
Remote diagnosis (over 95% success rate)
Remote fix
Charger healthcheck via software
Replacement parts
Replacement charger
Remote reset
Remote unlocking of charging port
Over the air software updates
Control access via RFID cards or Apps†
Set opening hours and tariffs
Charge drivers for charging†
Earn revenue from chargers†
SLA – response on ticket1 working day1 working day1 working day
SLA – maintenance visitwithin 5 working days**within 5 working days**within 5 working days**
Engineer visit (time & labour)£280+VAT per visit£280+VAT per visit£240+VAT per visit

Our Service Level Agreements (SLAs)

We will aim to respond within one working day but it’s usually much quicker than that. We can often resolve the vast majority of issues remotely, via our backend platform (when an eOPERATE licence is active). If we need to send an engineer to site we will aim to fix the charger within 5 working days, dependent on parts availability and location. Remote parts of the UK can sometimes take a bit longer.

Terms and Conditions 

*The Compleo extended warranty (Compleo eCARE) covers hardware including the eCLICK, eBOX smart, eBOX professional, eBOX touch, eBOX smart cable, eBOX professional cable, eBOX touch cable generation 3 only. It does not cover poles, locks, RFID cards, bespoke branding, concrete foundations, matt-e devices or other accessories. For tethered units, cable failure is covered under warranty unless it caused by accidental or malicious damage or vandalism. Compleo eCARE+ includes a 2 year eOPERATE  licence.

† Additional fees apply

**UK mainland only, depending on geographic location. We will keep you updated on progress while your case is open.

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